Radchenko Tatyana E.

Research relevance. The quality of various services, including social ones, is most often studied using marketing and legal approaches. Less often the study of the quality of this type of service is carried out in the context of the problems of the welfare state. Although it is one of the functions of the government bodies to provide the quality of social services and to create conditions for improvement of the quality of life of citizens. At the same time, an independent assessment of the quality of the services provision has been understudied.

The research goal is to study the state of quality assessment of social services for the elderly in the context of the transformation of the welfare state.

Methods. In addition to traditional methods (analysis of theoretical literature, regulatory legal acts, statistical data, reports based on the results of an independent assessment of the conditions for the provision of social services), a sociological method is used – a semi-structured in-depth interview, where interviewers are social service providers, heads of the Ministry of Social Policy of the Sverdlovsk Region.

Scientific novelty. The article reveals the correlation between the processes of transformation of the Russian Federation as a social welfare state and the changes taking place in the social services for the elderly. It classifies the causes that affect the quality of the social services provision.

Results. It was revealed that in recent years there have been large-scale changes in social services for the elderly: new norms governing the provision of social services, quality standards of social services, the list of providers, etc. These positive changes are a consequence of the processes of transformation of the Russian Federation as a social welfare state. These changes include the assessment of the quality of the social services provision for the elderly. This research reveals and classifies the reasons that prevent the achievement of a high level of quality of the services provision.

Purpose. To study social changes in the structure of human capital of Russian elderly citizens who continue working. Methods. The research methodology used by the authors of the article is based on the theory of social changes, the theoretical idea of the authors of the article about the human capital of older Russian citizens who continue working, the potential as an opportunity and readiness for change. We also used such a method as the analysis of laws and regulations of the labor activity of Russian senior citizens. To test the theoretical hypothesis, an empirical study was conducted using a survey (based on an opinion poll). 418 people aged 50 to 72 years living in the cities of the Sverdlovsk region were polled. Results. It is found out that the human capital of senior citizens is a system of components with specific characteristics that change and create conditions for the development of a new idea of retirement age, associated with a positive assessment of professional potential, readiness to continue working and learning new competencies. The positive assessment of professional potential is influenced by such factors as increasing the level of education of many senior citizens, increasing the number of representatives of such professional statuses as “individual entrepreneur” and “working pensioner”. The new concept of retirement age is also influenced by job status and skill level. Managers, experts and the semi-skilled, and craftsmen give a higher professional self-esteem than representatives of other official statuses. Changing perceptions of retirement age is influenced not only by material motives, but also by social ones: the need and importance in the family and work team, professional communication, and the ability to share own experience with employees of other age groups. Social changes include the development of a behavioral strategy for some older citizens as a set of conscious actions and subsequent changes based on professional mobility. Participants in changes in the components of human capital are not only senior citizens, but also government agencies, employers, and educational organizations. Scientific novelty. The components of the human capital of senior citizens are disclosed. It is proved that social changes include the development of a new concept of retirement age by Russian senior citizens, as a result of changes in the characteristics of human capital components.

Purpose. The purpose of this research was to discover factors currently impeding efficient interdepartmental cooperation between rehabilitation organizations which provide support for people with disabilities and ensure continuity in service for disabled people, including disabled children. Methods. The experience of participation of the Sverdlovsk region as a site of the «Pilot Project» on the formation of an integrated system of rehabilitation and habilitation for disabled people has been studied. The situation with the solution of issues of complex rehabilitation program for people with disabilities in the framework of the implementation of the Convention on the Rights of Persons with Disabilities is analyzed. Heads of various organizations (medical, social, rehabilitation) and ministries of the Sverdlovsk region, who acted as subjects of the rehabilitation process (n = 62), participated in the sociological survey conducted by the Center of Social Technologies «Optima» (Yekaterinburg, 2017) using expert interviews and focus group discussions. Results and scope. Three groups of factors were identified that prevented the most issues of interagency cooperation in the complex rehabilitation of disabled people: information, organizational and personnel problems. The necessity of changing the regulatory framework, introducing a unified information system and mechanisms for monitoring the effectiveness of rehabilitation is shown. The issue of personnel provision of interdepartmental communications is especially acute. Options for improving the effectiveness of interagency cooperation proposed by the expert community are highlighted. The necessity of transition from the "medical" model of rehabilitation to the priority of social and professional rehabilitation is substantiated. Scientific novelty. Problem zones are revealed, which subjects involved in real practices of complex rehabilitation are regarded as barriers to effective interdepartmental communication. The internal inconsistency of a number of normative bases of the rehabilitation process (for example, an individual program of rehabilitation and habilitation IPRA).

Subject. Integrative assessment methodology for assessment of professional performance of civil servants. Purpose. Goal of the research is an analysis of the theoretical-methodological and regulatory legal framework for comprehensive assessment of the impact of the professional performance of civil servants, as well as the development of recommendations for public authorities actions on the issue. Methods. The authors of the article used such methods as analysis of theoretical sources and regulatory legal acts, as well as the comparative analysis. Results of the research. This paper substantiates the methodology required for implementation of evaluation procedures, as well as the development of indicators and criteria for evaluation of civil servants, not currently developed in government bodies. Scientific novelty. Scientific novelty is in justification of appropriate technologies and procedures necessary for evaluation of civil servants' activity, as well as a group of indicators and benchmarks for achieving the targets. The authors recommend using the methodology presented in this paper for implementation of the integrated assessment procedures, as well as for the use of appropriate indicators and criteria for appraisal system of civil servants and their promotion. Conclusions. Assessment of civil servants' activity is specific and different in many ways from that in other types of organizations. Now the Russian Federation almost completes methodological reflection of interrelationship of various elements in the system of civil servants' integrated assessment. There are positive results of approbation of the methodology related to the concept of results-based management. There are some difficulties, especially in professional human resources services of public authorities, which will not only understand, but also refine indicators and criteria for comprehensive performance assessment of civil servants. The results of the research presented in the article, contribute to improvement of comprehensive performance assessment of civil servants.