Khvatov A.E.

Purpose. The article is devoted to the study of the influence of various factors on the formation of readiness among population groups to receive state and municipal services in electronic form. Authors divide the recipients of services into several groups depending on the frequency of circulation for state and municipal services, classify the factors of the formation of readiness for receiving services in electronic form and analyze the degree of influence of factors on the willingness of the allocated groups to receive services in electronic form. Methods. The authors used the following research methods: comparative legal analysis, synthesis, modeling. Results and scientific novelty. Based on the research carried out by the authors, new data have been obtained that describe the influence of various social attitudes on different categories of recipients of state and municipal services. The authors of the article come to a conclusion about the advisability of developing mechanisms for providing in electronic form, first, those state and municipal services, to which the applicants apply most often.

Purpose. The purpose of the work is to identify factors that prevent the public from receiving public services in electronic form. Methods. The following research methods were used in the work: questionnaire survey, statistical, comparative legal analysis, synthesis, modeling. Results. Among the factors preventing the public from receiving public services in electronic form, the author points out the following: personal contact with the representative of the authority when receiving the service is important to the applicants; Inconvenience portal of public services for users; The process of obtaining public services in electronic form is more complicated than the applicants intended; Respondents are also not satisfied with the need to make a personal visit to the authority after filing an electronic application. On the basis of the researches carried out by the author, the prospects for using modern information and communication technologies in the activities of state authorities in the Sverdlovsk region in order to improve the quality and accessibility of public services have been proved, and solutions have been proposed for improving the state policy in the field of informatization of the provision of state and municipal services in the Sverdlovsk region. Scientific novelty. Scientific novelty lies in the study of factors that prevent the population of the Sverdlovsk Region from being prepared to receive state and municipal services in electronic form.