Published: 15 February 2016
Purpose. The study aims to analyze the current approaches to assessing the quality of public services by the example of the Ural Federal District. Methodology and methods. A comparative analysis of modern approaches to the assessment of public services' quality in the Ural Federal District, including such parameters as methods and assessment indicators, frequency of assessment, availability of results. The analysis is based on legal documents and official records of the executive authorities of the Federal subjects of the Russia. Results and application. This report examines current theoretical approaches to assessing the quality of public services. In particular, author disclosed content of such a complex method as monitoring. Author characterized quality monitoring organization of public services in the Federal subiects of the Ural Federal District. The problems of organization and monitoring, including those connected with the use of methods and evaluation tools, the availability of information on the results of monitoring were revealed. Scientific novelty. The scientific novelty of the study is to assess the quality characteristics of the public services organization in the Federal subjects of the Urals Federal District.