Purpose. To identify the problems and contradictions of personnel management of the contract system in the field of procurement of goods, activities and services to meet state and municipal requirements, to design tools and ways to solve them. Methods. In the process of the study, the methods of structural, comparative, functional, economic and statistical analysis, the method of system analysis, methods of collecting information, expert-analytical comparison were used. For visual representation of the information, graphic display tools were applied. Results. Based on the analysis of the basic theoretical positions of modern scientific research in the field of development of cognitive management tools, the prospects for their implementation in the contract system adaptation are identified. Using the presented statistical data, discrepancies in the scope of activities of municipal customers were revealed. Scientific novelty. The current trends in the development of personnel policy in the Russian Federation are identified, and the development and implementation of an intellectual system for training municipal customers aimed at minimizing the Dunning-Kruger effect is proposed.
