FELDMAN, M.A.; CHIGVINTSEV, S.A. Improving interaction of local authorities with population in the field of handling citizens’ appeals: problems of efficiency (exemplified by the municipality of the city of Ekaterinburg). Management Issues, [S. l.], v. 21, n. 3, p. 139–146, 2016. Disponível em: https://voprosy-upravleniya.owebs.ru/article/view/24333. Acesso em: 9 nov. 2026.