ZERCHANINOVA, T.E.; SHIPITSINA, Yu. M. SOCIAL AUDIT OF QUALITY AND ACCESSIBILITY OF PUBLIC SERVICES IN SVERDLOVSK REGION. Management Issues, [S. l.], v. 10, n. 4, p. 45–52, 2014. Disponível em: https://voprosy-upravleniya.owebs.ru/article/view/23980. Acesso em: 9 nov. 2026.