Kruglova M.S.

Purpose. Development of a model of modern management of volunteer organizations operating on the basis of educational institutions of higher education. Methods. The integrated nature of the methodology expressed in the application of a group of techniques for the collection and processing of primary information, including a sociological poll in the form of online survey, ranking methods, mathematical statistics methods, situational and comparative analysis, content analysis. In the course of the study, the authors developed a methodology for monitoring the activities of volunteer organizations, including indicators and questionnaires on its basis separately for the organization, its volunteers and customers of volunteer services in order to obtain the most objective results. The values of the indicators on a sample of organizations can be used in the effectiveness evaluation by calculating the integral indicator. As a theoretical and methodological basis of the study they used a resource-based approach, a theory of interested parties (stakeholders). Results. The article provides an overview of the domestic and world scientific thought on the subject of job evaluation of volunteers and volunteer managers, aimed at improving the processes for managing volunteers' organizations. Theoretical analysis of the stated perspective is backed by empirical research data. The authors reveal that the most vividly volunteer movement today is presented by the Russian Universities, which act as organized volunteer activities, and their effectiveness is achieved, firstly, through organizational design of a volunteers' cell as a structural unit, replacing other forms of organization of students' volunteerism, secondly, by the quality of interaction with volunteers and volunteer services consumers, thirdly, by the contribution of volunteer organizations of universities in implementation of volunteer programs that accompany mega-events. Scientific novelty. According to the evaluation of the effectiveness of student volunteering organizations in high schools of classical University education the authors seek to develop a management model of interaction of the organizers and participants of the volunteer movement. They propose to implement a model of optimal partnership, taking into account specific conditions, which is consistent with the basic social work practice, however, it treats an updated approach to process management. In particular, the authors are talking about flexible cross-sectoral collaboration, motivating to postpone pre-conceptions about how and by whom the issues should be discussed during the planning and implementation of volunteer projects.