Региональные аспекты исследования удовлетворенности государственными и муниципальными услугами в условиях сервисного государства

Abstract

The paper analyses citizens' satisfaction with the delivery of public services. Attempts to explain the variation in use and levels of satisfaction with the provision of public services are made. The author concludes that the satisfaction of citizens with provision of public and municipal services is high enough and tends to grow in the region. The study identifies the reasons why satisfaction with the provision of public and municipal services is so high. Methodology and methods. Research methodology is based on the principles of sociological data assessment and interpretation. Through the research methods of self-reflection of the researcher, cognitive approach in sociology of management proved to be the most productive. Results. The author analyzed approaches to formation of summary ratings of satisfaction with the provision of public and municipal services in the Republic of Komi, made conclusions on contemporary practice of evaluation of population about activities of the regional administrations and local authorities, and gave recommendations on major areas of satisfaction with the provision of public and municipal services. The results of the study can be used in the work of local self-government and executive power bodies in the Republic of Komi, providing public and municipal services and for identification of priorities for action. Scientific novelty. The author disclosed methodical approaches for measurement of management performance, identified the most problematic areas of activity of State power bodies, and substantiated the necessity of further design of forms and methods of social impact and enhancement of the effectiveness of monitoring the provision of public and municipal services.