Brykalov Sergey M.

The purpose of this work is to highlight the results of the study of a set of typical office processes of a large industrial enterprise in the machine-building sector by the example of JSC ‘Afrikantov OKBM”. As a result, we have identified lists of processes that require optimization with a description of the primary causes that indicate this fact, as well as proposed measures that can eliminate these causes and optimize the identified processes. The research was conducted using well-known methods of sociological research-direct survey and interactive questionnaire (through the enterprise information system available to all its employees), processing of research results was carried out using well-known scientific methods (grouping, classification, analysis, synthesis, etc.), as well as taking into account the application of process, complex functional and system approaches. The paper describes the main prerequisites and approaches to identifying inefficient processes of industrial enterprises, defines the goals and objectives of the study, describes the object and subject of the study, provides methodological approaches to the research, and also introduces an excerpt of the results of the study by the example of the most common office processes. The results of these studies contribute to the effectiveness of the work organization of all categories of employees, and, as a consequence, are not only a tool to preserve and increase the level of employees’ satisfaction with office processes of the company and increase their involvement in the labor process as a whole and, consequently, increase the productivity of employees. The results of the research and the proposed solutions can be borrowed and used for the industrial enterprises and complexes with similar activities.

The purpose of this work is to determine and form an original classification of the most frequently repeated processes of the enterprise, concerning the largest number of its employees (typical office processes of the enterprise). The result of this work will be used as a database for conducting research of these processes in order to identify suboptimal and inefficient processes from the total set, develop proposals for their optimization, eliminate duplicate processes, and reduce the time of all office processes in the enterprise. The results of the work were achieved using well-known scientific methods (grouping, classification, analysis, synthesis, etc.), as well as taking into account the use of process, complex functional and system approaches. The paper describes the main prerequisites and approaches to identifying inefficient processes of industrial enterprises, key information sources and research methods, provides the conceptual framework used in the context of research, and presents a fragment of the original classification of typical office processes of a large industrial enterprise in the machine-building sector (“Afrikantov OKBM” JSC). The originality of the classification of typical office processes lies in the fact that the well-known classification within the context of “internal and external processes of the enterprise” is expanded by the functional areas of processes, their influence on revenue generation, key stakeholders and the description (variety) of processes. The described classification of processes is universal for large industrial enterprises and can be borrowed, adapted to the specifics of particular organizations and used as a tool for identifying sub-optimal processes in order to improve the operational efficiency of the enterprise and employee productivity, which determines the practical significance of the work. The tools, approaches and solutions described in this paper can be borrowed and used in other industrial enterprises, regardless of their type of activity.